POLICIES
24-MONTH WARRANTY
All watches are under warranty for 24 months from date of purchase against non-manmade defects and movement defects. Makina cannot be responsible for: damage caused by inappropriate use, normal wear and tear, strap or crystal damage, loss and theft (of entire watch or part of) and unauthorized repair or modification work.
In order to redeem services, you must show proof of order and ship (under your expense) to our HQ. Contact us here, if and when you require servicing. You can also inquire about servicing thru our social media platforms.
SHIPPING TERMS
Makina will process and ship out within 4 days after an order has been made. For international orders, Makina will work with trusted major couriers when shipping goods to your country. For local orders, Makina will use UPS, USPS, Grab or Lalamove. Once unit(s) are shipped, Makina cannot be responsible for the unit(s) and its destination; responsibility will be passed on to couriers.
For those outside the USA and Philippines, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Makina has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. It is your responsibility to know the laws of your country. Makina will not be held responsible nor will we issue credit for items seized by the customs service of any country.
You must comply with all applicable laws and regulations of the country for which the units are destined. Makina cannot be liable or responsible should you break any such law.
RETURN POLICY
As of this time we are unable to accept returns nor refunds.
MAKINA Privacy Policy
At MAKINA, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the information you provide when submitting your details through our Meta Lead Ads or other forms of communication.
1. Information We Collect
When you submit a form through a Meta (Facebook or Instagram) Lead Ad, we may collect the following:
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Full name
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Email address
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Phone number
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Company/Organization (if applicable)
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Any additional information you choose to share
2. How We Use Your Information
We use your information to:
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Respond to inquiries or requests
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Provide you with relevant updates and information about our products or services
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Coordinate custom timepiece projects and related communications
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Improve our services and communication
We do not sell or share your information with third parties for marketing purposes.
3. Data Retention
Your information will be stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Your Rights
You have the right to request access, correction, or deletion of your data at any time. To do so, contact us at: info@makinawatches.com
5. Updates to This Policy
This policy may be updated from time to time. Any significant changes will be posted on our website or communicated directly.
By submitting your information, you agree to the terms outlined in this policy.
Let me know if you'd like to include your company address, data controller name, or a web page version.